This Privacy Policy explains how FLATCUTLERY handles personal information when you browse our website, request a quote or catalog, submit an inquiry, or subscribe to company updates.
1. Information We Collect
We collect information you choose to provide, such as your name, company, email address, phone or WhatsApp number, country or region, product interests, order requirements, and messages sent through our inquiry forms.
If you subscribe to updates, we collect your email address and subscription request. We may also record limited technical information needed to operate and secure the website, such as IP address, browser or device information, request time, referring page, and form source page.
2. Local Storage and Essential Technologies
The inquiry cart uses browser local storage to remember products you select before submitting an inquiry. This information remains on your device until it is removed after submission, cleared by you, or deleted by your browser settings.
The website may use essential session or security technologies required for reliable operation. We do not describe advertising or analytics tracking here because those services are not currently part of the public website experience.
3. How We Use Information
We use collected information only for legitimate business and website purposes, including:
- Responding to quote, catalog, sample, OEM, and product inquiries.
- Preparing product recommendations and communicating about your requirements.
- Sending company or product updates when you have subscribed.
- Maintaining website security, preventing spam or abuse, and diagnosing technical issues.
- Meeting legal, regulatory, accounting, or compliance obligations.
4. Legal Bases for Processing
Depending on your location and the circumstances, we process information to respond to your request or take steps toward a business relationship, based on your consent, to comply with legal obligations, or for legitimate interests such as customer service, website security, and business administration.
6. International Data Transfers
FLATCUTLERY serves customers internationally and operates from China. Information submitted through the website may therefore be processed in China or in other countries where our service providers operate. Where required, we take reasonable steps to apply appropriate safeguards to such transfers.
7. Data Retention
We retain information only for as long as reasonably necessary to respond to requests, maintain business records, manage subscriptions, resolve disputes, enforce agreements, protect the website, and satisfy legal obligations. Retention periods vary according to the type of information and the reason it was collected.
8. Information Security
We use reasonable administrative and technical measures intended to protect information from unauthorized access, loss, misuse, or alteration. No online transmission or storage system can be guaranteed to be completely secure.
9. Your Rights and Choices
Depending on applicable law, you may have the right to request access to, correction of, deletion of, or restriction of your personal information, or to object to certain processing. You may withdraw consent where processing relies on consent.
You can unsubscribe from marketing updates using the instructions in a message or by contacting us. To make a privacy request, email sale@flatcutlery.com. We may need to verify your identity before completing a request.
10. Children's Privacy
This website is intended for business users and is not directed to children. We do not knowingly collect personal information from children through the website.
11. Third-Party Links
The website may link to external websites or services. Their privacy practices are controlled by their own policies, and we are not responsible for their content or handling of information.
12. Updates to This Policy
We may update this Privacy Policy when our practices, website features, or legal obligations change. The revised version will be posted on this page with a new Last Updated date.
13. Contact Us
For questions or requests concerning this Privacy Policy, contact FLATCUTLERY at sale@flatcutlery.com or No.5, Chaonan 1st Road, Kuidi Village, Meiyun Street, Rongcheng District, Jieyang City, Guangdong Province, China.